Terms & Conditions
These Terms & Conditions help keep everything clear and fair for both you and LoomLove. By placing an order on our website, you’re agreeing to the details below.
🧶 About Our Products
All LoomLove items—whether kits, yarn bundles, or handmade pieces—are created with care. Colours may vary slightly due to screen settings or dye lots. Handmade items may have small variations that make each piece unique.
💳 Ordering & Payment
Orders are confirmed once payment is received. We accept major cards, PayPal, and other secure payment options available at checkout. Prices are listed in AUD unless stated otherwise.
📦 Shipping
Processing time is 1–3 business days. Delivery times depend on your location and the postal service. Once your parcel is shipped, you’ll receive a tracking link.
(Full details are available in our Shipping Policy)
🔄 Returns & Refunds
We accept change‑of‑mind returns within 14 days for unused, unopened items in original condition.
Custom or made‑to‑order pieces cannot be returned.
If an item arrives faulty or incorrect, we’ll organise a replacement or refund.
(Full details are available in our Return Policy)
🧵 Custom Orders
Custom pieces are made especially for you. Because of this, they are non‑refundable unless faulty. We’ll always communicate clearly about timelines, colours, and design details before starting.
🔐 Privacy
Your personal information is used only to process your order and support your experience on our site. We never sell your details.
🌸 Intellectual Property
All photos, and content on this website belong to LoomLove. Please don’t copy, resell, or reproduce them without permission.
⚖️ Australian Consumer Law
Nothing in these Terms & Conditions limits your rights under Australian Consumer Law. You are always entitled to a remedy if a product is faulty or not as described.
🌼 Updates to These Terms
We may update these Terms & Conditions from time to time. The version on our website at the time of your purchase applies to your order.
Shipping Policy
At LoomLove, every order is packed with care (and a sprinkle of yarny joy!). Here’s how shipping works when your goodies head out into the world.
📦 Processing Time
All orders are prepared and packed within 1–3 business days.
Handmade items or larger orders may need a little extra time, but we’ll always keep you updated.
🚚 Delivery Within Australia
Most parcels arrive within 3–7 business days once shipped.
Delivery times may vary depending on your location and the time of year.
✈️ International Shipping
Yes, we ship worldwide!
Shipping costs and delivery times are calculated at checkout based on your country.
Please note that international customers are responsible for any customs or import fees charged by their country.
📍 Order Tracking
You’ll receive a tracking link by email as soon as your order is on its way.
Click anytime to see where your parcel is wandering.
🎁 Lost or Delayed Parcels
If your parcel seems to be taking the scenic route, contact us and we’ll help investigate.
While we can’t control postal delays, we’ll always do our best to support you.
🌸 A Little Note
We’re a small handmade business, and every order means the world to us. Thank you for supporting slow, thoughtful, creative making.
LoomLove Return & Refund Policy
At LoomLove, every kit, yarn bundle, and handmade piece is created with care. We want you to feel happy and confident with your purchase, so here’s how returns work in our little corner of the craft world.
💛 Change‑of‑Mind Returns
We accept change‑of‑mind returns within 14 days of receiving your order.
To be eligible, items must be:
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unused
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unopened
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in original condition and packaging
This applies to yarn, kits, tools, and ready‑made items.
Custom or made‑to‑order pieces cannot be returned, as they’re created especially for you.
🧶 Faulty or Incorrect Items
If something arrives damaged, faulty, or not what you ordered, please contact us within 7 days with a photo.
We’ll organise a replacement or refund as required under Australian Consumer Law.
📦 How to Start a Return
Send us a message at hyoko_nguyen@yahoo.com with:
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your order number
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the item you’d like to return
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a short note about why
We’ll guide you through the next steps.
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
💰 Refunds
Once your return arrives safely back with us, refunds are processed within 3–5 business days to your original payment method.
🌸 A Note From Us
We’re a small handmade business, so your understanding means the world. Our goal is always to make your experience warm, easy, and joyful.